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Privacy Policy

1. Who We Are

Our website address is: https://supportmonarchfrc.com. Our organization is Monarch Family Resource Center.

2. Comments and User Accounts

We do not allow user registration, user accounts, or comments on this website. We have disabled the ability for visitors to create accounts or leave public comments. Therefore, we do not collect personal data associated with user profiles, nor do we store commenter metadata (such as IP addresses associated with comments).

3. Information We Collect and Why

Communication Data (Mailing Lists)

If you voluntarily provide your information through a contact form, newsletter sign-up, or donation page, we may collect the following:

  • Name
  • Email Address
  • Phone Number (if provided for SMS updates)

We use this information solely to communicate with you about our team's progress, events, fundraising, and support opportunities.

Embedded Content from Other Websites

Articles and pages on this site may include embedded content (e.g., YouTube videos, Google Maps, social media feeds, or images). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction if you have an account and are logged in to that website.

Google Analytics

We use Google Analytics to understand how visitors interact with our website. This helps us see which pages are most popular and how we can improve our site.

  • Google Analytics uses cookies to collect anonymous data such as your IP address, browser type, and time spent on pages.
  • This data is anonymized and aggregated; we cannot identify you personally through this data.
  • We do not use any other retargeting pixels or advertising tracking cookies.

Opting Out of Analytics: You can prevent your data from being used by Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

4. Email and SMS Mailing Lists

We respect your inbox and your phone. We only send messages to individuals who have explicitly requested them.

Email Newsletters

  • How to be added: You are added to our email list only if you explicitly sign up via a form on our website or provide written consent at an event.
  • How to be removed: Every marketing email we send contains an "Unsubscribe" link at the bottom. You may click this link at any time to be instantly removed from our mailing list. You can also request removal by emailing us at [Insert Contact Email].

SMS (Text Message) Updates

  • How to be added: You are added to our SMS list only if you voluntarily provide your mobile number and check a box consenting to receive text updates.
  • How to be removed: You can cancel the SMS service at any time. Just text "STOP" to the short code or number you received the message from. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time.
  • Carrier Fees: Message and data rates may apply for any messages sent to you from us and to us from you.

Important SMS Privacy Notice: We value your privacy and the security of your personal information. We do not share, sell, rent, or trade your phone number or SMS consent status with any third parties or affiliates for marketing purposes.

5. Who We Share Your Data With

We do not sell or trade your personal data to outside parties.

  • Service Providers: We may share visitor data with trusted third-party service providers who assist us in operating our website and conducting our business (such as our email marketing platform or Google Analytics), so long as those parties agree to keep this information confidential.
  • Legal Compliance: We may release information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

6. How Long We Retain Your Data

  • Analytics Data: Retention is determined by Google’s default settings (typically 14 or 26 months) before being automatically deleted.
  • Mailing List Data: We retain your contact information indefinitely to continue providing you with updates, or until you request to be removed/unsubscribed.